Relationship Intelligence Platform

Engage Every Customer on WhatsApp
All in One Platform

More than a chatbot — Uraiyadal is your Relationship Intelligence Platform.
Automate conversations, manage leads, run service desks, and delight customers across every channel.

AI Response
0.3s avg latency
+340%
Engagement ↑
Messages
📊
🔗
🎯
Features

Powerful Features for
Every Business

Everything you need to automate and scale customer conversations

🧩
Drag-and-Drop Builder
Create complex conversation flows visually. No coding needed.
💬
WhatsApp Business API
Official WhatsApp integration for broadcasts and automation.
🤖
AI-Powered Responses
Intelligent, context-aware conversations powered by built-in AI.
📊
Real-Time Analytics
Track conversations, conversions, and customer insights live.
📋
Template Manager
Create, approve, and manage WhatsApp templates with ease.
🚀
Instant Deployment
Go live in minutes with our one-click deployment.
📥
📊
📤
🔌
🎯
Growth
+449%
Efficiency
98.7%
Multichannel

One Platform,
Every Channel

Reach your customers wherever they are — all from a single, unified dashboard

Reach
6 Channels
Response time
< 300ms
WhatsApp
Business API + Cloud API
Email
Transactional & marketing
Instagram
DM automation & stories
Messenger
Facebook page integration
Telegram
Channels & groups
Facebook
Page & ad bot automation
WhatsApp Commerce

Share Catalogs & Products
Directly on WhatsApp

Let customers browse your product catalog, send inquiries, and place orders — all without leaving WhatsApp.

📦
Product Catalog Sync
Automatically sync your product database or e-commerce store. Keep prices, images, and availability up to date in real time.
🛒
One-Tap Product Sharing
Let your chatbot send rich product cards — with image, price, and a direct "Add to Cart" button — inside the conversation.
🔍
In-Chat Product Search
Customers type what they need; your bot instantly surfaces matching products from your catalog with smart filtering.
🤖
AI-Powered Recommendations
Use conversation context to suggest related products, upsell bundles, and drive higher average order values automatically.
Shop Catalog
3 products
Here are some products for you
Running Shoes
₹2,499
New
Add to Cart
Sports T-Shirt
₹899
Add to Cart
Add the Running Shoes
✓✓
Running Shoes added! Your cart total: ₹2,499
Cart Management

Turn Conversations into
Completed Orders

Handle the entire order lifecycle inside WhatsApp — from cart creation to payment confirmation and delivery updates.

New Cart Order
PENDING
Priya Sharma
+91 98765 43210 · WhatsApp
Order Items
Running Shoes
Qty: 1
₹2,499
Sports Socks (3-pack)
Qty: 2
₹399
Order Total
₹2,898
🛒
Native Cart Orders
Receive WhatsApp cart orders directly from customers. View itemised details, quantities, and totals in a single unified inbox.
💳
One-Click Payment Links
Auto-generate Razorpay or payment gateway links and send them within the WhatsApp thread — zero friction checkout.
📋
Order Status Automation
Automatically notify customers about order confirmation, packaging, dispatch, and delivery — all via WhatsApp messages.
🛒
Cart Recovery Flows
Detect abandoned carts and trigger personalised follow-up messages to bring customers back and complete their purchase.
📊
Commerce Analytics
Track orders, revenue, conversion rates, and top products from a single dashboard. Understand your store's WhatsApp performance.
SDKs & Platforms

One SDK, Every Platform

Deploy your AI chatbot across web, mobile, and hybrid apps — with a single unified SDK

🌐
Web / React
Drop-in widget for any website
Zero-config embed
React & Vue components
Dark/light theme
SSR compatible
Full documentation →
Web / React · Quick Start
01npm install @uraiyadal/chat-widget
02
03// index.html (vanilla JS)
04<script src="https://cdn.uraiyadal.com/widget.js"></script>
05<script>
06 Uraiyadal.init({ botId: 'YOUR_BOT_ID' });
07</script>
08
09// React component
10import { ChatWidget } from '@uraiyadal/chat-widget';
11<ChatWidget botId="YOUR_BOT_ID" theme="auto" />
🧠 Agent Intelligence

Smart Routing, Skilled Agents,
Total Session Visibility

Route conversations intelligently, manage agent expertise, and replay every user session — all from one platform.

🎯
Agent Skills Dashboard
SM
Sarah M.
EnglishSales
RK
Ravi K.
HindiSupportBilling
PD
Priya D.
TamilReturns
Auto-matched: Hindi + Billing → Ravi K.
Agent Skill Management

Right Agent, Every Time

Assign skills like languages, departments, and product expertise to your agents. When a customer connects, the system automatically routes to the best-matched available agent.

🏷️
Skill Tags
Tag agents with languages (English, Hindi, Tamil), departments (Sales, Support), and custom categories.
Auto-Match Engine
Incoming conversations are scored against agent skills and routed to the highest-match available agent in real time.
📊
Workload Balancing
Distribute conversations evenly across skilled agents to prevent burnout and ensure fast response times.
Smart Auto Routing

Intent Meets Intelligence

Combine keyword-based intent matching with AI-powered semantic understanding. Every incoming message is analysed and routed to the most relevant flow — no manual triage needed.

🔤
Keyword Intent Matching
Define intent rules with keyword patterns. Messages like "return my order" auto-trigger the Returns flow instantly.
🧠
AI Semantic Routing
When keywords aren't enough, vector embeddings and LLM scoring understand meaning — "I want my money back" matches Returns too.
🎛️
Confidence Thresholds
Set vector similarity and LLM confidence thresholds per intent. Fine-tune routing precision without any code changes.
🔀
Priority Cascading
Layer multiple intents with priority ordering. Fallback gracefully from specific to general flows when confidence is low.
INCOMING MESSAGE
"I purchased a phone last week and it stopped working. I need a replacement."
🧠 AI Analysis
Product Returns
94%
Warranty Claim
87%
General Support
62%
🎯
Routed → Product Returns Flow
Keyword + AI match · 94% confidence
🖥️
Session Replay
4m 32s
▶️
2:56 / 4:32
0:00🟢Session started
0:45👆Clicked "Products"
2:12💬Opened chat widget
2:56Asked about returns
Session Recording & Co-Browse

See What Your Users See

Silently record every visitor session for later replay, or let agents co-browse live to guide users in real time. All recordings are stored securely in encrypted cloud storage.

🔴
Auto Session Recording
Enable one toggle and every chat session is silently recorded using rrweb. Replay any session from the admin panel.
👀
Live Co-Browse
Agents can request live co-browse sessions. Share the user's screen in real time to resolve issues faster.
☁️
Cloud-Stored Replays
Recordings upload directly from the browser to R2 — compressed with gzip. No VPS bandwidth, instant playback.
🔒
Privacy Controls
Mark sensitive elements to exclude them from recordings. PII protection and data privacy built in by default.
Industries

Built for Every Industry

From e-commerce to healthcare — Uraiyadal powers intelligent conversations for any business vertical

🛍️
+42% conversions

E-Commerce

Turn browsers into buyers with intelligent product discovery and cart recovery flows.

Order tracking & updates
Abandoned cart recovery
Product recommendations
🏥
3× faster triage

Healthcare

Automate appointment booking, symptom checks and patient follow-ups 24/7.

Appointment scheduling
Symptom pre-screening
Medication reminders
🎓
80% query deflection

Education

Answer student questions, manage enrollments and deliver course updates instantly.

Enrollment assistance
Assignment reminders
Campus FAQ bot
📣
5× lead velocity

Marketing

Qualify leads, segment audiences and run broadcast campaigns at scale.

Broadcast campaigns
Lead qualification
Customer segmentation
🎧
24/7 availability

Customer Support

Deflect repetitive queries with AI and route complex issues to the right agents.

24/7 automated responses
Ticket creation & routing
CSAT surveys
🏦
60% cost savings

Finance & Banking

Assist customers with account queries, loan applications and fraud alerts securely.

Account balance queries
Loan pre-qualification
Fraud alert notifications
Don't see your industry?
Uraiyadal works for any business that communicates with customers.
Talk to Sales →
Get Started Today

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Customer Conversations?

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