These Terms of Service ("Terms") constitute a legally binding agreement between you (the "Customer", "you", or "your") and Velzy Labs LLP (trading as "Uraiyadal", "we", "us", or "our"). By creating an account, accessing, or using the Uraiyadal platform and related services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
2.2 Customer Responsibility for Content. You, the Customer, are solely and entirely responsible for:
2.3 No Editorial Control. Velzy Labs LLP does not review, endorse, or take responsibility for any Content transmitted by Customers. We exercise no editorial control over your messages.
3.1 No Delivery Guarantee. Velzy Labs LLP does not guarantee:
3.2 Third-Party Terms. Your use of WhatsApp Business API and other Messaging Channels is subject to the terms and policies of those providers, including Meta's Messaging Policies. Violations of third-party policies that result in suspension of your API access, phone number bans, or any other penalties are solely your responsibility. Velzy Labs LLP cannot be held liable for such actions by third-party providers.
3.3 Regulatory Compliance for Messaging. You are solely responsible for ensuring all outbound messaging complies with applicable Indian Telecom Regulatory Authority of India (TRAI) regulations, the Telecom Commercial Communications Customer Preference Regulations (TCCCPR), and any other applicable regulations in jurisdictions where your End Users are located.
5.1 Subscription Plans. Uraiyadal offers various subscription plans with different feature sets and usage limits as described on our pricing page. Plan details are subject to change with reasonable notice.
5.2 Billing Cycle. Subscriptions are billed on a recurring basis (monthly or annually, as selected). Billing occurs at the start of each billing period. You authorise Velzy Labs LLP to charge your designated payment method automatically at the beginning of each billing cycle.
5.3 Taxes. All fees are exclusive of applicable taxes. You are responsible for all applicable taxes, including Goods and Services Tax (GST) in India, based on your location and the nature of the services.
5.4 Price Changes. We reserve the right to modify subscription pricing. We will provide at least 30 days' written notice of any price changes. Your continued use of the Platform after the notice period constitutes acceptance of the new pricing.
6.2 Effective Date of Cancellation. Cancellation of a subscription takes effect at the end of the current billing cycle. You will continue to have full access to the Platform and its features until the end of the paid period for which you have already been billed. No prorated refunds are issued for the remaining days in the current billing cycle.
6.3 Annual Subscriptions. For annual plans, cancellation will take effect at the end of the annual subscription period. No partial refunds are provided for unused months.
6.4 Data After Cancellation. Following the end of your subscription period after cancellation, your account will be deactivated. Your data will be retained for 90 days, after which it will be permanently deleted. You may request an export of your data before cancellation takes effect.
6.5 Account Termination by Velzy Labs LLP. We reserve the right to suspend or terminate your account immediately, without notice or refund, if you violate these Terms, applicable laws, or the policies of Messaging Channel providers.
7.1 No Refund Policy. ALL FEES PAID TO VELZY LABS LLP ARE STRICTLY NON-REFUNDABLE. This includes but is not limited to:
7.2 Exception — Service Unavailability. If the Platform experiences a verified downtime of more than 72 continuous hours due to an issue solely attributable to Velzy Labs LLP (excluding third-party provider outages, force majeure events, or scheduled maintenance), you may be eligible for a proportional service credit applied to your next billing cycle. Service credits are not cash refunds. This is the sole remedy available to you for service unavailability.
7.3 Chargebacks. If you file a chargeback with your bank or payment provider without first attempting resolution with us, we reserve the right to immediately suspend your account and pursue recovery of the disputed amount plus any associated fees.
You agree not to use the Platform to:
Violation of this Acceptable Use Policy may result in immediate account suspension or termination without notice or refund.
9.1 Our IP. The Uraiyadal Platform, including its software, design, documentation, trademarks, and all associated intellectual property, is owned by Velzy Labs LLP and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Platform solely for your internal business purposes during your subscription.
9.2 Your IP. You retain all intellectual property rights in the Content you create and transmit through the Platform. By using the Platform, you grant Velzy Labs LLP a limited licence to process and transmit your Content solely to provide the services.
9.3 Feedback. Any feedback, suggestions, or ideas you provide to Velzy Labs LLP regarding the Platform may be used by us without any obligation of confidentiality or compensation to you.
Each party agrees to maintain the confidentiality of the other party's confidential information and not to disclose such information to third parties without prior written consent. This obligation does not apply to information that is or becomes publicly available, is independently developed, or is required to be disclosed by law.
THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. VELZY LABS LLP EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
12.1 Exclusion of Consequential Damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VELZY LABS LLP SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:
12.2 Cap on Liability. Velzy Labs LLP's total cumulative liability to you for any claims arising out of or related to these Terms or the Platform shall not exceed the total fees paid by you to Velzy Labs LLP in the three (3) months immediately preceding the event giving rise to the claim.
12.3 Applicability. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to defend, indemnify, and hold harmless Velzy Labs LLP, its officers, directors, employees, agents, and partners from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:
14.2 Customer Obligations as Data Controller. As the Data Controller, you are solely responsible for:
14.3 Velzy Labs LLP Obligations as Data Processor. As Data Processor, Velzy Labs LLP will:
14.4 No Liability for Customer Data Decisions. Velzy Labs LLP bears absolutely no liability for the accuracy, legality, or appropriateness of any data you collect from End Users, the consent mechanisms you implement, or any regulatory action taken against you as a result of your data processing activities. You agree to indemnify Velzy Labs LLP against any claims arising from your data processing decisions.
IMPORTANT: VELZY LABS LLP DOES NOT REVIEW, MONITOR, MODERATE, OR TAKE ANY RESPONSIBILITY FOR ANY CONTENT, DATA, IMAGES, DOCUMENTS, FILES, OR MEDIA UPLOADED BY CUSTOMERS OR THEIR END USERS TO THE PLATFORM.
15.1 Sole Responsibility. You are solely and entirely responsible for all content, data, images, videos, documents, files, chatbot responses, templates, and any other material you upload, create, configure, or transmit through the Platform (collectively, "Tenant Content"). This includes content uploaded by your team members, agents, or End Users interacting with your chatbots.
15.2 No Monitoring or Moderation. Velzy Labs LLP does not and is not obligated to:
15.3 Compliance. You represent and warrant that all Tenant Content:
15.4 Right to Remove. While we have no obligation to monitor Tenant Content, we reserve the right to remove or disable access to any content that we become aware of that violates these Terms, applicable law, or that poses a risk to the Platform or other users, without prior notice.
16.2 User-Initiated and Consent-Based. Co-browsing and session recording are:
16.3 Velzy Labs LLP Does Not Access Session Data.
16.4 Customer Responsibilities for Co-Browsing. As the Customer enabling co-browsing or session recording, you are solely responsible for:
16.5 Complete Disclaimer. Velzy Labs LLP disclaims all liability arising from your use of co-browsing and session recording features, including but not limited to any claims by End Users regarding privacy violations, unauthorised recording, data exposure, or non-compliance with recording consent laws. Your use of these features is entirely at your own risk.
17.1 AI-Powered Features. The Platform provides AI-powered features including but not limited to: automated chatbot responses, natural language processing, document analysis (RAG), intent detection, image analysis, and AI-generated suggestions. These features use third-party AI models and are provided on an "as is" basis.
17.2 No Guarantee of Accuracy. AI-generated responses, analyses, and suggestions are produced by machine learning models and may be inaccurate, incomplete, misleading, or inappropriate. Velzy Labs LLP does not guarantee the accuracy, reliability, or suitability of any AI-generated output.
17.3 Customer Responsibility for AI Outputs. You are solely responsible for:
17.4 Data Usage for AI. Documents and data you upload for RAG (Retrieval-Augmented Generation) or other AI features are processed solely to provide AI responses within your chatbot. Velzy Labs LLP does not use your data to train AI models. Third-party AI providers may have their own data processing terms which apply to API calls made on your behalf.
17.5 AI Limitation of Liability. Velzy Labs LLP shall not be liable for any direct, indirect, incidental, or consequential damages arising from reliance on AI-generated outputs, including financial losses, reputational harm, or regulatory penalties.
18.1 Use of Sub-Processors. You acknowledge and agree that Velzy Labs LLP may engage third-party sub-processors to assist in providing the Platform services. Current sub-processors include but are not limited to:
18.2 Sub-Processor Obligations. Velzy Labs LLP ensures that all sub-processors are bound by data protection obligations no less protective than those in these Terms. We remain responsible for our sub-processors' compliance.
18.3 Updates. We may add or replace sub-processors with reasonable notice. A current list of sub-processors is available upon request at uraiyadal.ai@gmail.com.
19.1 Term. These Terms commence when you first access or use the Platform and continue until your subscription is terminated.
19.2 Termination by You. You may terminate your subscription as described in Section 6 (Cancellations).
19.3 Termination by Velzy Labs LLP. We may terminate or suspend your access to the Platform:
19.4 Effect of Termination. Upon termination, your licence to use the Platform ceases, your access is revoked, and we will handle your data as described in the Privacy Policy and Section 6.4 of these Terms.
We reserve the right to modify these Terms at any time. We will provide notice of material changes by:
If you continue to use the Platform after the notice period (minimum 14 days for material changes), you are deemed to have accepted the updated Terms. If you do not agree, you must cancel your subscription before the changes take effect.
Velzy Labs LLP shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, civil unrest, government actions, internet or power outages, third-party service provider outages (including Messaging Channel API outages), cyberattacks, or pandemic-related disruptions.
22.1 Governing Law. These Terms and any dispute arising hereunder shall be governed exclusively by the laws of India, including but not limited to the Information Technology Act, 2000, the Contract Act, 1872, and the Consumer Protection Act, 2019 (to the extent applicable).
22.2 Jurisdiction. You irrevocably consent to the exclusive jurisdiction of courts located in Chennai, Tamil Nadu, India for any disputes arising out of or related to these Terms or the Platform.
22.3 Dispute Resolution Process. Before initiating formal legal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiations for a period of 30 days from the date of written notice of the dispute.
22.4 Arbitration. If good-faith negotiation fails, disputes may be referred to arbitration under the Arbitration and Conciliation Act, 1996 of India, with a single arbitrator mutually agreed upon by both parties. The seat of arbitration shall be Chennai, Tamil Nadu. The language of arbitration shall be English.
For any questions about these Terms, please contact us: